Satisfaction survey

	Library Bookbinding
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At Reliures Caron & Létourneau Ltée, we are committed to our client satisfaction.

If you are a client, we want to better address your needs. Accordingly, we would appreciate your input by way of this short questionnaire.

Please check off the box that corresponds to your level of satisfaction and send the questionnaire back to us.

What do you think of...

1) Our pick-up time?
   Unsatisfactory
   Slightly Satisfactory
   Quite Satisfactory
   Satisfactory
   Greatly Satisfactory

2) Our delivery time?
   Unsatisfactory
   Slightly Satisfactory
   Quite Satisfactory
   Satisfactory
   Greatly Satisfactory

3) Our product quality?
   Unsatisfactory
   Slightly Satisfactory
   Quite Satisfactory
   Satisfactory
   Greatly Satisfactory

4) Our customer service (reception, contact with our personnel)?
   Unsatisfactory
   Slightly Satisfactory
   Quite Satisfactory
   Satisfactory
   Greatly Satisfactory

5) Our turnaround time for returning calls?
   Unsatisfactory
   Slightly Satisfactory
   Quite Satisfactory
   Satisfactory
   Greatly Satisfactory

6) The quality of our web site?
   Unsatisfactory
   Slightly Satisfactory
   Quite Satisfactory
   Satisfactory
   Greatly Satisfactory

If you have any ideas, suggestions and/or comments regarding our products and/or services, please send them to us! We will gladly consider and implement them if deemed beneficial to you and to us.

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